Troubleshoot Google Docs, Sheets, Slides & Forms fault message: "Something went wrong"

If you get an error message such as "Something went incorrect. Reload" or "Unable to load file" preventing yous from making edits on your Docs, Slides or Sheets, yous tin can troubleshoot the event. If yous urgently demand to access a file and resume your progress, y'all can use workarounds to resume your workflow.

Other common error letters:

  • "Encountered an mistake. Delight attempt reloading this page, or coming back to it in a few minutes."
  • "A server error occurred. Delight press 'Reload' in your browser."

Basic troubleshooting

Wait five minutes and reload

Sometimes y'all might see an error message and the error will resolve itself. Wait for five minutes and reload the folio.

Amend your internet connection

If you lot accept a poor internet connection, you can endeavor moving to a location where the net is more than reliable. Alternatively, you can as well try using a cable connexion when possible.

Update your outdated software or device

If y'all utilize an older computer or browser, it might not meet the system requirements for Docs, Slides or Sheets. You lot can also try to open the same file in another device. If yous tin can open the same document on a different calculator, the issue may be specific to your device. You can update your browser to the latest version.

The browser saves your opened tabs and windows and reopens them automatically when it restarts. Your Incognito windows won't reopen when Chrome restarts.

Endeavour a dissimilar browser

If you oftentimes see mistake letters when using your regular browser, endeavor a unlike browser.

Share edit access with other accounts

You tin can share edit admission of your file with another account and edit the file using a different account. You can share the file in Google Drive without opening the file.

Advanced troubleshooting

Clear your cache and cookies

Browsers sometimes "call back" certain pages to load them quickly. In the process, they might memorize an mistake page and keep showing it to you and trigger an error bulletin. You can help reset this by immigration your enshroud and cookies.

Tip: If you're using other browsers, you can as well clear cache & cookies on Safari, Firefox, and Microsoft Edge.

Turn off extensions

Turn on offline fashion (Chrome browser only)

Clear hosted app data (Chrome browser merely)

Hosted app data refers to data from the apps you've added to Chrome from the Chrome Web Shop. You tin clear hosted app information to help resolve the issue.

  1. On your computer, open Google Chrome.
  2. At the pinnacle, clickChrome and thenClear browsing data.
  3. ClickAvant-garde.
  4. SelectHosted app data.
  5. ClickArticulate data.

Import your file'southward data from a new spreadsheet (Google Sheets only)

If the outcome appears on Google Sheets and creating a re-create of your file in Bulldoze doesn't piece of work, you tin can use IMPORTRANGE to import your information to a new spreadsheet to preserve your data. To use IMPORTRANGE(), you need to know your original file's URL and tab proper name.

Important: Whatsoever formulas from the original Sheet won't be imported to your new Sheets after using IMPORTRANGE().

Steps to resume your workflow

Create a copy of your file in Drive

Yous can create a copy of the file and admission the new copy on Google Drive if the error bulletin in Slides, Sheets or Docs blocks you from making edits on your file. You lot may go on editing on the newly copied file.

  1. On your computer, open Google Drive.
  2. Right-click the file.
  3. Click Make a copy.

Tip: You lot may demand to await a few seconds to run across the copied file in the same location as your original file.

Download and then upload a file

If the error message is blocking you from making edits on your electric current file, you can besides try to download your files to your estimator from Google Drive and upload the file back to Google Drive. This procedure will create a new file that contains the same content.

Download a file

  1. On your calculator, open Google Drive.
  2. Right-click the file.
  3. Click Download.

Upload a file

  1. On your figurer, open up Google Drive.
  2. Click New.
  3. Click File Upload.
  4. Upload the file .

Important: This process may lose some features in your downloaded file, like revision history, after you download your file.

Download your file in Drive and work locally

You tin likewise download your files to your calculator and save your progress using Google Drive. You can continue to work on your progress past opening the downloaded file from your computer if the supported software has been installed. When the error message is recovered, you can upload the downloaded file back to Google Drive or simply re-create and paste the new progress to the original file.

Of import: You might lose certain features, like revision history, if y'all download your file and work locally.

Help the states improve & observe aid in the customs

If you lot still see reload errors, you can ask for help or report the problem.

  • If you withal have whatever questions, you tin can visit the Google Docs Editors Help Customs to ask for assistance.
  • To report an issue, open your Docs, Sheets, Slides file and at the pinnacle, click Aid and then  Aid us meliorate.

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